RETURN & REFUND
If you are not satisfied with your purchase, you can return it under the following conditions:
- Returns must be initiated within 14 days of receiving the product.
- The product must be unused, in its original packaging.
- The customer is responsible for return shipping costs.
- To initiate a return, please follow the return instructions on our Returns Page here.
- Once the returned item is received and inspected, a refund will be issued within 14 days using the original payment method.
- Items on sale cannot be returned.
If you are not satisfied with your purchase, you can return it under the following conditions:
- Returns must be initiated within 14 days of receiving the product.
- The product must be unused, in its original packaging.
- The customer is responsible for return shipping costs.
- To initiate a return, please follow the return instructions on our Returns Page here.
- Once the returned item is received and inspected, a refund will be issued within 14 days using the original payment method.
- Items on sale cannot be returned.
To initiate a return, please contact our customer service team via info@nulaeyewear.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item.
• We don't offer exchanges.
If you believe your item is defective, please contact us at info@nulaeyewear.com within 7 days of purchase, including photos clearly showing the issue, and we will work to resolve the matter for you.