RETURN & REFUND
If you are not satisfied with your purchase, you can return it under the following conditions:
- Returns must be initiated within 14 days of receiving the product.
- The product must be unused, in its original packaging.
- The customer is responsible for return shipping costs.
- To initiate a return, please follow the return instructions on our Returns Page here.
- Once the returned item is received and inspected, a refund will be issued within 14 days using the original payment method.
- Please note: Sale and discounted items are final sale and cannot be returned, unless the product arrives damaged or defective.
If you are not satisfied with your purchase, you can return it under the following conditions:
- Returns must be initiated within 14 days of receiving the product.
- The product must be unused, in its original packaging.
- The customer is responsible for return shipping costs.
- To initiate a return, please follow the return instructions on our Returns Page here.
- Once the returned item is received and inspected, a refund will be issued within 14 days using the original payment method.
- Items on sale cannot be returned.
To initiate a return, please contact our customer service team via info@nulaeyewear.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item.
• We don't offer exchanges.
If you believe your item is defective, please contact us at info@nulaeyewear.com within 7 days of purchase, including photos clearly showing the issue, and we will work to resolve the matter for you.